Which credit cards do you accept? We accept Visa, Mastercard, American Express.
Is there a free shuttle from the airport? Some do provide free shuttle services from the airport. This information can be found on the property information page for the specific property.
Do you include taxes in the rates? Taxes are already figured into the final rate displayed for payment. Click the rate details link if you would like to see the taxes for each individual day reserved.
What if I have questions about a previous reservation? Please fill out a customer service request by clicking here. Include your previous reservation amount along with your questions. Our customer service personnel will contact you within 24 hours to answer you questions.
How accurate is your amenities information? The information is actually updated a number of times per year. We strive to have the most accurate and complete information available but we have to rely on the personnel at the property to update and change information when appropriate.
Do I pay for the entire reservation amount or do I just make a deposit to hold the room? It depends on the room you book. Some of our partners require just a $5.00 room night deposit to hold your room while others require a full payment for the room at the time of your reservation. Please refer to the amount displayed on the confirmation page to see what your credit card will be charged upon making the reservation.
What does instant confirmation mean? We work closely with the hotels in our database. Only those with availability for your requested dates can be booked through our system. After receiving confirmation on your credit card amount, we issue a confirmation. In addition, we will forward you the actual confirmation number, usually within 48 hours.
Can I switch hotels? Yes. You can switch by canceling your previous reservation and making a new reservation. You can also call to talk with one of our customer service representatives at our toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F CST). 11 a.m. to 6 p.m. S-S.
How can I be sure my credit card information is secure? We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information.
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